Privacy Policy

1. Information We Collect

Directly through our website: when you use our contact form, we collect your first name, last name, email address, phone number, and any message you submit.

Through Moego, our third-party booking platform: when you book a grooming or dog walking service through Moego, Moego directly collects additional information on our behalf, which may include your service address, information about your dog (name, breed, age, weight, temperament, medical conditions, medications, allergies, vaccination status, and behavioral notes), emergency contact and veterinarian information, payment details, and your signed Liability Waiver for dog walking. This information is collected and stored by Moego, not directly by our website.

2. How We Collect Information

We collect information you provide directly through our website's contact form. Additional information is collected by Moego when you book grooming or dog walking services, including any liability waiver Moego collects as part of that booking process. We may access this information through our Moego account to schedule and provide your service.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries submitted through our website's contact form
• Schedule and provide grooming and dog walking services, using information accessed through Moego
• Communicate with you about appointments, including confirmations and updates
• Ensure the safety of your dog and our staff during service

4. How We Share Your Information

We do not sell your personal information. We share information only with:

• The groomer, walker, employee, or contractor assigned to your appointment, as necessary to provide the service
• Moego, which manages our grooming and dog walking service bookings, payments, and liability waivers
• Formspree, which processes submissions from our website's contact form
• Emergency veterinary providers, if necessary, in connection with a scheduled dog walk
• Legal or regulatory authorities, if required by law

5. Data Security

We take reasonable measures to protect the personal information we collect, consistent with New York's Stop Hacks and Improve Electronic Data Security Act (SHIELD Act). No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain contact form submissions for as long as reasonably necessary to respond to inquiries and maintain business records. Information collected through Moego is retained according to Moego's own data retention practices, as well as our business record-keeping needs.

7. Your Rights and Data Deletion Requests

You may request access to, correction of, or deletion of your personal information at any time by contacting us at contact@sparkysuds.com. We will make a good-faith, commercially reasonable effort to honor deletion requests, except where we are required or permitted to retain certain information for legal, contractual, safety, or legitimate business record-keeping purposes.

8. Cookies and Analytics

Our website does not currently use tracking cookies or third-party analytics beyond what is required for basic site functionality.

9. Children's Privacy

Our services are not directed to children, and we do not knowingly collect personal information from individuals under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

11. Contact Us

If you have questions about this Privacy Policy or wish to make a data request, contact us at:

• Email: contact@sparkysuds.com
• Phone: (914) 222-3535